Patient Services Supervisor

Cure 4 The Kids Foundation • Las Vegas, NV

21h • Onsite

About The Position

We are looking for exceptional individuals to join our team at Cure 4 The Kids Foundation, an organization voted #10 on the list of the 50 Best Non-Profits to Work for in The U.S. This role is mission critical to the health and safety of the children we see every day at our clinic. Our team acts as our first line of defense for maintaining clean and sterile treatment rooms and facilities for our patients and clinical team. This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. "That's not my job" or "someone else can do it" is not in our team vocabulary because we are here to be of support to each other. The primary goal is to bring the best patient care and experience for our area's children.

Requirements

• High school diploma
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills
• Knowledge of healthcare regulations and accreditation standards.

Nice To Haves

• Bachelor's degree in healthcare administration or a related field.
• Three (3) years of healthcare management experience.
• Bilingual English/Spanish

Responsibilities

• Oversees the Patient Services department.
• Manages and coordinates the activities of staff, including training, scheduling, and performance evaluations.
• Has a deep understanding of the provider schedules, nurse schedules, and procedure schedules to ensure the clinical operations are running efficiently.
• Acts as a backup and oversees patient check-in and check-out including, but not limited to greeting patients and visitors, collecting co-pays, collecting deductibles, completing patient registration, answering phones, scheduling patients, and handling referrals.
• Oversees administrative functions of the patient services department, which includes balancing daily front desk collections, closing daily journals, and batch corrections.
• Manages patient records and ensures compliance with relevant regulations that apply to the patient services department.
• Establishes work procedures and standards to improve efficiency and effectiveness of assigned operations.
• Informs stakeholders about changes in policies, procedures, and services.
• Assists in the development and management of department budget.
• Participates in quality improvement initiatives to enhance patient outcomes.
• Collaborates with healthcare providers and other departments to enhance patient care and improve efficiencies within the department.
• Participates in required committee meetings and holds staff meetings with patient services department.
• Generates reports to track key performance indicators.
• Other duties as assigned.
• Directly supervises all employees within the patient experience department.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• 40-hour work week, no nights or weekends
• One of the most competitive compensation and comprehensive benefit packages in the field of healthcare
• A state-of-the-art clinical and administrative environment located at 215 and Town Center, Summerlin on the Roseman University Campus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED