Patient Accounts Supervisor-Gov't- Patient Financial Services (Exempt, Days)

Enloe Health • Chico, CA

11d • Onsite

About The Position

Under the direction of the Manager of Patient Financial Services, the Patient Accounts Supervisor is responsible for overseeing daily billing and accounts receivable (AR) operations across assigned payer or functional areas. This role ensures timely and accurate claim submission, effective denial prevention and resolution, and optimization of cash collections. The Supervisor leads a team responsible for billing, follow-up, and reimbursement activities, using data-driven insights, system tools (e.g., Epic work queues, dashboards), and performance metrics to improve outcomes. This position partners cross-functionally with clinical, coding, access, and compliance teams to address revenue cycle issues and ensure regulatory adherence. This role supports Enloe Health’s mission by promoting patient-centered financial practices and maintaining a high standard of service, accountability, and operational excellence.

Requirements

• Three years of leadership experience in a healthcare setting, such as a hospital, outpatient clinic, or physician office, with oversight of clerical functions that can include billing, patient access, registration, scheduling, or other front-end revenue cycle operations.
• Working knowledge of payer requirements (government and/or commercial).
• Experience with electronic health record systems (e.g., Epic).
• Strong analytical, problem-solving, and communication skills.
• Knowledge and understanding of California Statutes and regulations, to include regulatory requirements of JCAHO standards and HIPAA regulations, Title 22 regulations, as well as Medicare and Medi-Cal requirements.
• Working knowledge of Medicare and Medi-Cal billing guidelines, as well as UB92 billing requirements, revenue codes and CPT codes.
• Knowledge of, and/or the ability to assist with, Patient Financial Service management and reporting.
• Ability to participate in quality improvement processes.
• Ability to communicate effectively, verbally and in writing.
• Proficient use of Microsoft Excel and Word applications.
• Ability to lead, motivate, delegate, analyze information, and effectively solve problems.
• Professional judgment.
• Sensitivity for the hospitalized patient and their family.
• Ability to maintain strict confidentiality.
• Ability to accept responsibility and supervise work.
• Ability to fulfill all the essential functions of the position.

Nice To Haves

• Three years of healthcare billing, follow-up, or revenue cycle experience.
• Prior supervisory or lead experience in revenue cycle operations.
• Experience across multiple payer types (Medicare, Medicaid, Commercial).
• Familiarity with denial management strategies and revenue cycle KPIs.

Responsibilities

• Overseeing daily billing and accounts receivable (AR) operations across assigned payer or functional areas.
• Ensuring timely and accurate claim submission.
• Effective denial prevention and resolution.
• Optimization of cash collections.
• Leading a team responsible for billing, follow-up, and reimbursement activities.
• Using data-driven insights, system tools (e.g., Epic work queues, dashboards), and performance metrics to improve outcomes.
• Partnering cross-functionally with clinical, coding, access, and compliance teams to address revenue cycle issues.
• Ensuring regulatory adherence.
• Promoting patient-centered financial practices.
• Maintaining a high standard of service, accountability, and operational excellence.
• Conducting staff performance evaluations.
• Performing other duties relevant to human resources management.
• Representing the Medical Center with diplomacy when dealing with third-party payors, doctors, and patients in collection activity.

Benefits

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed