Revenue Cycle Supervisor - Accounts Receivable (Patient Financial Services)

Metro Vein Centers • West Bloomfield, MI

16h • Hybrid

About The Position

Metro Vein Centers is seeking an experienced Revenue Cycle Supervisor - Accounts Receivable (Patient Financial Services) to lead a high-performing team responsible for insurance follow-up, denial resolution, accounts receivable, and patient balance management. This role oversees the daily operations of a team of approximately 10-14 Revenue Cycle Specialists while partnering closely with offshore vendor teams to ensure timely account resolution, reduce days in A/R, improve collections, and optimize overall revenue cycle performance. You'll serve as a hands-on leader, balancing people development with operational execution while collaborating across Revenue Cycle, Finance, Clinical Operations, and Patient Access to drive continuous improvement. This is an excellent opportunity for an experienced healthcare revenue cycle leader who enjoys coaching teams, analyzing performance metrics, solving operational challenges, and improving financial outcomes across a growing multi-state healthcare organization. Depending on business needs and candidate location, this position may be performed remotely or in a hybrid capacity.

Requirements

• Strong knowledge of healthcare accounts receivable, insurance follow-up, denials, appeals, and patient financial services
• Proven leadership experience managing high-performing revenue cycle teams
• Excellent understanding of commercial insurance, Medicare, Medicaid, and payer reimbursement processes
• Strong analytical skills with the ability to interpret KPIs, financial reports, and operational data
• Experience improving workflows and implementing operational best practices
• Excellent communication and relationship-building skills across clinical, operational, and financial teams
• Strong organizational and time management skills
• Ability to thrive in a fast-paced, growing healthcare environment
• High school diploma required
• 5+ years of healthcare revenue cycle experience, including accounts receivable, medical billing, insurance follow-up, denials, appeals, or patient financial services
• 2+ years of leadership experience managing healthcare revenue cycle teams

Nice To Haves

• Bachelor's degree in Healthcare Administration, Business, Finance, or related field preferred
• Experience supervising billing specialists, AR specialists, denial specialists, or patient financial services teams strongly preferred
• Experience working with offshore revenue cycle vendors preferred
• Experience with Athena Practice, Epic, Cerner, Meditech, or similar EMR/RCM platforms
• Strong understanding of payer reimbursement methodologies and revenue cycle best practices

Responsibilities

• Lead the daily operations of the Patient Financial Services team to ensure timely resolution of insurance and patient accounts
• Supervise, coach, mentor, and develop Revenue Cycle Specialists through ongoing feedback, performance management, and career development
• Manage departmental performance against KPIs including accounts receivable aging, denial recovery, productivity, quality, and account resolution
• Partner with offshore revenue cycle vendors to monitor performance, ensure quality standards, and improve operational efficiency
• Investigate and resolve complex insurance denials, underpayments, appeals, and patient balance issues
• Analyze denial trends and identify opportunities for workflow improvements and revenue optimization
• Develop, implement, and maintain departmental standard operating procedures and best practices
• Coordinate staffing, workload distribution, and daily operational priorities
• Participate in recruiting, interviewing, onboarding, and training new team members
• Conduct quality assurance reviews and audits to ensure compliance with payer requirements and organizational standards
• Collaborate with senior Revenue Cycle leadership on strategic initiatives, automation opportunities, and process improvements
• Ensure compliance with HIPAA, payer guidelines, federal regulations, and Metro Vein Centers policies

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities
• Opportunity to help build and scale one of the nation's fastest-growing specialty healthcare organizations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED