Supervisor, Patient Access Services

Mass General Brigham•Salem, MA

1d•$79,560 - $115,721•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience. Supervise and train patient access staff, including scheduling of patient access representatives and support staff. Ensure accurate and timely patient registration, including demographic and insurance information. -Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare. -Manage the workflow of the patient access department to ensure that all tasks are completed efficiently. -Continuously improve processes and procedures to enhance the patient experience. -Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience. -Resolve customer complaints and concerns in a professional and timely manner. -Prepare and analyze performance reports to assess department performance and identify areas for improvement.

Requirements

Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required
Experience in a healthcare setting, with a focus on patient access and registration: 3-5 years required
Supervisory experience: 1-2 years preferred
Strong leadership and communication skills
Knowledge of healthcare regulations and patient privacy laws
Ability to analyze data and make informed decisions
Ability to work well under pressure and manage multiple tasks simultaneously
Strong customer service orientation and commitment to providing excellent patient care

Nice To Haves

Supervisory experience: 1-2 years preferred

Responsibilities

Overseeing the day-to-day operations of the patient access department
Managing a team of patient access representatives
Ensuring accurate patient records
Promoting a positive patient experience
Supervising and training patient access staff
Scheduling of patient access representatives and support staff
Ensuring accurate and timely patient registration, including demographic and insurance information
Ensuring compliance with all relevant healthcare regulations, such as HIPAA and Medicare
Managing the workflow of the patient access department to ensure that all tasks are completed efficiently
Continuously improving processes and procedures to enhance the patient experience
Collaborating with other departments, such as billing and insurance, to ensure a seamless patient experience
Resolving customer complaints and concerns in a professional and timely manner
Preparing and analyzing performance reports to assess department performance and identify areas for improvement