Patient Access Supervisor

Lake Health District•Lakeview, OR

About The Position

This position is responsible for managing the day-to-day operations of patient admitting, registration and payments in the hospital setting. Is responsible for maintaining standardized admission processes to ensure accurate data collection, a positive patient experience, and effective coordination between clinical and administrative teams. Monitors operational metrics to improve processes, increase efficiency, or correct problems. Establishes policies and standards to preserve patient confidentiality, ensure data security and comply with all applicable regulations. This position is responsible for routine administrative functions, staff scheduling, coordinating trainings and staff meetings, coaching staff on performance issues, problem solving between staff members, patients and facilitate positive communication, specifically as it is relevant to patient access. Duties include developing and maintaining positive relationships with internal and external personnel, ensuring processes are current with best practices and implementation of new programs, follow-up on problems and coordinating changes and improvements.

Requirements

High School Diploma or equivalent.
General office, clerical, computer, and public relations knowledge required.
Ability to proceed on own initiative using independent judgment and discretion.
Excellent verbal and written communication skills.
Leadership and organizational skills.
Interpersonal and time management skills.
Knowledge of computer technology; including electronic health record system, word processing, spreadsheet, database, and graphics software in order to prepare publications, reports, and business correspondence.
Knowledge of office management and administrative procedures.
Ability to supervise and review the work of others.
Ability to interact with professional, administrative and higher-level management personnel.
Familiarity with medical records administration, including HIPAA and electronic medical records.
Involves discretion and independent action within prescribed limits.
Planning, organizing, delegating, and supervising; gathering and interpreting data; developing and maintaining effective working relationships with staff, patients, public and external agencies.
Ability to communicate clearly both verbally and in writing.
Train according to established District policies and procedures.
Confident in asking for assistance when needed.
Applicants must be legally authorized to work in the United States.
Subject to satisfactory adjudication of background investigation and/or fingerprint check.
Successful completion of 500-hour probationary period.
Criminal background check and pre-employment drug screen required upon conditional job offer.

Nice To Haves

Insurance billing &/or physician clinic experience preferred.

Responsibilities

Managing the day-to-day operations of patient admitting, registration and payments in the hospital setting.
Maintaining standardized admission processes to ensure accurate data collection, a positive patient experience, and effective coordination between clinical and administrative teams.
Monitoring operational metrics to improve processes, increase efficiency, or correct problems.
Establishing policies and standards to preserve patient confidentiality, ensure data security and comply with all applicable regulations.
Performing routine administrative functions.
Staff scheduling.
Coordinating trainings and staff meetings.
Coaching staff on performance issues.
Problem solving between staff members and patients.
Facilitating positive communication, specifically as it is relevant to patient access.
Developing and maintaining positive relationships with internal and external personnel.
Ensuring processes are current with best practices.
Implementing new programs.
Following up on problems.
Coordinating changes and improvements.