Patient Services Supervisor

Peachtree Orthopaedic Clinic•Duluth, GA

7h•Hybrid

About The Position

Join Our Team at Peachtree Orthopedics and Help Others "Get Better" At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better." Our Culture Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment. Why Choose Peachtree Orthopedics? At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary: Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization. Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions. Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Requirements

A high school diploma or GED is required
Candidates must have a minimum of two or more years of healthcare front desk or patient services experience
A minimum of one year of a leadership role
Working knowledge of insurance verification, time of service collections, check-in and check-out processes and scheduling of ancillary services is required.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to sort and file materials correctly by alphabetic and numeric systems
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Knowledge of MS Office Suite programs and EMR software.
Must be proficient in PowerPoint, Word, and Excel.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Regularly required to sit, stand, walk, and use hands and arms.
Must occasionally lift and/or move up to 30 pounds.
Extended periods of computer use and patient interaction are common.
May be required to travel to multiple clinic locations and participate in staff development and training sessions.
Work is performed in a clinical setting with moderate noise levels and frequent interaction with patients, staff, and providers.
The ability to adapt to operational changes, technology updates, and evolving patient needs is essential.

Nice To Haves

An Associate degree in Healthcare, Business, or a related field preferred.
Familiarity with insurance plans and medical terminology is preferred.
Proficiency with computers, Microsoft Office applications and experience with EMR systems is preferred.
The ability to multitask in a fast-paced environment and handle patient interactions with empathy and professionalism is critical.

Responsibilities

Supervise and mentor Patient Services Coordinators and Patient Services Site Leads, ensuring consistency and excellence in patient interactions, check-in/out procedures, and adherence to policies.
Maintain a welcoming, efficient, and professional environment that enhances patient comfort and satisfaction.
Oversee daily collections, deposits, and reconciliation processes, maintaining accuracy and accountability.
Manage site logistics including supply orders, courier deliveries, mail, and vendor coordination.
Work closely with the Director of Patient Services, Patient Services Manager(s), Clinical Leads, Billing Customer Service and Providers to support scheduling, patient needs, coverage, and communication across departments.
Identify workflow inefficiencies and propose solutions to enhance service quality, patient throughput, and staff productivity.
Partners with Patient Services Manager(s) in the recruiting, on-boarding process, and training of new hires.
Provide administrative direction of the daily activities of the Patient Services Team including scheduling, adjusting hours and shifts, work assignments and ensuring that all sites are covered for check-in and check-out needs.
Supervise the Patient Services Coordinators and Patient Services Site Leads to ensure compliance with departmental and company policies and procedures and that all are maintaining an excellent level of customer service to all patients while maintaining a high level of confidentiality with staff.
Point of contact for Patient Services Coordinators and/or Patient Services Site Lead for coverage assistance. Maintains a high level of confidentiality when servicing patients and assists where needed with all check-in/check-out/registration needs for patients at any given site to include greeting patients and visitors in a prompt, courteous and helpful matter, verifying patient's appointment, demographic information, insurance, referral status and scheduling of all ancillary services.
Collaborates with Billing Customer Service to resolve billing inquires, patient balances and payment plan questions. Makes appropriate changes in computer system and on patient's profile.
Assist Patient Services Site Leads with orders and maintaining office supplies and break room inventory.
Collaborate with Patient Services Manager(s) in the recruiting, on-boarding process, and training of new hires. Assists with employee annual reviews as indicated.
Supports new systems or process implementation with appropriate training of all Patient Services staff. Supports Patient Services Site Leads in resolving maintenance issues and repairs, parking badge glitches, or other facilities-related matters.
Facilitates, with other management team members, resolution of any administrative problems and keeps lines of communication open, with staff, Patient Services Manager(s) and Director of Patient Services to ensure high employee morale and a professional, healthy atmosphere. Interprets and enforces department and institution policies.
Other duties as assigned
Directly supervises Patient Services Coordinators, Patient Services Site Leads and oversees front desk operations for the assigned region.
Provides guidance, training, and performance feedback, ensuring alignment with PO standards and patient service excellence.

Benefits

Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

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