Patient Services Supervisor

Quest Diagnostics•Winter Springs, FL

17h•$65,000•Onsite

About The Position

The Patient Services Supervisor oversees functions of Patient Services, which may include Mobile Phlebotomy, In-Office Phlebotomy, and Patient Service Centers. The Supervisor is responsible for all activities of the function, including training of all personnel, daily operations, and staffing of PSCs. They must ensure the maintenance of a safe, professional environment in all supervised facilities.

Requirements

Minimum two years prior supervisory experience or demonstrated leadership experience
Minimum five years’ experience in phlebotomy, laboratory or other healthcare environments
Extensive use of phone and PC
Prolonged standing/sitting
Fine dexterity with hands/steadiness
Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
Talking
Vision - requires constant mental visual attention to details.
Walking
Balancing
Bending/Kneeling
Pushing/Pulling
Reaching/Twisting
The position requires the ability to effectively communicate in English.
Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime.
Must have valid driver's license and clean driving record.
Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
Capable of handling multiple priorities in a high-volume setting.
Proficient PC skills including experience using MS Office applications.
Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Must be able to manage individuals in multiple geographies/locations
Position requires travel.
High School Diploma or Equivalent (Required)
English (Required)

Nice To Haves

Customer service in a retail or service environment preferred.
Bachelor’s Degree Business Administration, Healthcare or related field (Preferred)
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)

Responsibilities

Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings.
Performs QA audits.
Site visits scheduled appropriately to provide adequate supervision.
Relocate/open/close PSCs, IOPs and RRLs.
Oversees inventory process for supervised facilities.
Participates in the interview, selection and hiring of new employees.
Responsible for training, coaching, supervision and development of staff.
Monitors on-going performance of employees; provides corrective action and counseling as required.
Performs mid-year and annual performance appraisals.
Holds regularly scheduled meetings for dissemination of all information to staff.
Ensures all employees meet requirements for driving on company business.
Tracks/enters time/attendance of employees.
Prepares schedules with minimal overtime for employees.
Maintains adequate coverage for all facilities.
Prepares month-end reports.
May perform training and onboarding of new Clients.
Investigates/resolves and responds to customer complaints appropriately and effectively.
Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
Assists in preparation of annual budget for areas of responsibility.
Maintain budget control throughout the year in areas of responsibility.
Supervisor participates to assure fiscal responsibilities of the department are met.
This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
Participates on process improvement teams, or other initiatives to meet management objectives.
Organizes and leads projects both within the workgroup and with cross-functional groups.
May be required to give presentations and speak in groups.
Demonstrates and lives the Values of Quest Diagnostics.
All other duties as assigned, within scope of the position.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!