Patient Services Supervisor

FENWAY HEALTH•Boston, MA

1d•$48,600 - $56,100•Onsite

About The Position

Under the supervision of the Director of Patient Services, the Patient Services Supervisor is responsible for providing excellent customer service, patient registration & documentation, appointment scheduling, and patient flow. This role includes opening and closing the receptionist station daily, including Saturdays as required, and serving as the TTY point person for scheduling appointments and sperm pick-up as needed. The supervisor is also responsible for the completion of daily cash and audit procedures.

Requirements

High School Diploma or equivalent
Strong computer experience
Calm, flexible and understanding manner
Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Nice To Haves

Bachelor’s Degree
Successful customer service background
Bilingual Spanish/English
Experience working with an ethnically, culturally, and racially diverse work staff
Knowledge of business procedures and healthcare
Experience with Medical Manager and/or Logician.

Responsibilities

Provides excellent customer service, including greeting clients, answering phone calls professionally, and providing accurate information about services.
Manages the registration process for new and existing patients, including collecting demographic and insurance data, and processing co-payments.
Schedules appointments according to patient needs and provider availability, ensuring patients receive appropriate information regarding arrival times and required documents.
Adheres to Patient Registration policies and procedures, including credit and collection policies, and confidentiality guidelines.
Collects, audits, and manages fee slips, preparing them for shipment to the Finance Department.
Balances grids and cash drawers daily, verifying that all transactions equal the amount in the cash drawer and reporting any discrepancies.
Runs daily reports in a timely manner according to written guidelines.
Provides training and supervision to assigned staff, including conducting evaluations and making employment-related decisions.
Adheres to all agency and departmental policies and procedures, including quality assessment, confidentiality, and safety protocols.
Performs related duties as assigned.