Patient Financial Services Supervisor

UT MD Anderson Cancer Center • Houston, TX

4d • Hybrid

About The Position

The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. Within the Financial Clearance Center, the Supervisor, Patient Financial Services plays a key leadership role in supporting financial clearance operations, insurance verification activities, financial counseling services, and exceptional patient experiences. The Supervisor, Patient Financial Services oversees staff, ensures compliance with established procedures, and supports operational excellence across financial clearance workflows. UT MD Anderson is recognized for its commitment to patient-centered care and innovation. The Supervisor, Patient Financial Services serves as an important resource for the Financial Clearance Center, helping staff navigate eligibility and benefits verification, payor requirements, patient financial assistance processes, and revenue cycle operations. The Supervisor, Patient Financial Services also supports staff development, training, performance management, and continuous process improvement. The ideal candidate will have experience leading teams in patient financial services, revenue cycle operations, insurance verification, eligibility and benefits review, or financial counseling. A strong background in staff development, operational oversight, compliance, payor relations, patient account resolution, and healthcare financial processes is preferred.

Requirements

• Bachelor's Degree Business or Healthcare Administration.
• 6 years Patient registration, medical financial counseling, and/or insurance verification experience in a healthcare setting to include two years of lead/supervisory experience.
• Must pass pre-employment skills test as required and administered by Human Resources.

Nice To Haves

• Revenue cycle, patient escalation, and team player.
• 5 years Utilization review with external payors within a healthcare or insurance setting.
• Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.

Responsibilities

• Supervise and coordinate operational activities related to the timely and complete verification of eligibility and benefits.
• Ensure verification of insurance is completed for each UT MD Anderson patient.
• Maintain eligibility and benefits information for each patient.
• Ensure completion of financial pre-arrival processes for patients.
• Ensure insurance coverage is obtained and resolve coverage issues, escalating complex matters to management as needed.
• Review, track, and manage designated departmental work queues to ensure timely patient account resolution.
• Demonstrate understanding of payor groups, individual health plans, and payor plan codes.
• Maintain knowledge of payors contracted with UT MD Anderson and the process for completing spot agreements when necessary.
• Provide direction and support to staff regarding interpretation of payor medical coverage policies.
• Facilitate meaningful discussions with payors regarding insurance verification requests and continuity of care needs.
• Provide ongoing updates and education to staff regarding payor-related requirements.
• Perform quality assurance reviews and evaluate case documentation for completeness and accuracy.
• Ensure compliance with Financial Clearance Center and institutional policies and procedures.
• Monitor daily activity and performance metric reports to improve processes, workflows, and procedures.
• Assist the Manager with developing and revising continuous improvement plans.
• Maintain knowledge of systems and processes that impact admissions, verification, and patient access functions.
• Review and understand denial management processes and patient bad debt activities associated with eligibility functions.
• Supervise financial counseling activities within the Financial Clearance Center.
• Ensure patients receive guidance regarding payment options, cost estimates, patient assistance programs, financial counseling, and payment collection.
• Understand and facilitate administration of the Patient Financial Assistance process.
• Act as a liaison among Patient Access, Clinical Operations, health plans, third-party vendors, and patients to resolve escalated issues and maintain effective relationships.
• Assist with establishing and delivering ongoing education and training for new and existing staff.
• Hire, evaluate, mentor, and provide ongoing feedback to designated staff.
• Support daily operations by serving as a resource for Financial Clearance Center personnel.
• Provide leadership and operational guidance related to eligibility verification, financial counseling, and departmental objectives.

Benefits

• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level