Patient Financial Services Specialist

Regional West Health Services • Scottsbluff, NE

1d

About The Position

The Patient Financial Services Specialist plays a critical role in ensuring the financial aspects of patient care are managed efficiently and accurately. This position provides prompt, effective customer service to internal and external customers. The specialist demonstrates knowledge of Revenue Cycle activities including cash transactions, billing and reimbursement while assisting patients in understanding their financial responsibilities. By managing patient accounts and collaborating with internal departments, this role helps to optimize revenue cycle processes while maintaining a high level of patient satisfaction. Ultimately, the Patient Financial Services Specialist contributes to the financial health of the organization by ensuring timely and accurate collection of payments and supporting patients through complex financial interactions.

Requirements

• High school diploma or GED preferred
• Minimum of 1 year of experience with clerical, financial and/or patient accounting activities and computer operations to include Microsoft office programs and excel worksheets
• Strong knowledge of medical billing procedures, insurance verifications, and healthcare regulations
• Proficiency with electronic Health record (EHR) systems and billing software
• Excellent communication and customer service skills
• Commitment to accuracy, professionalism, and confidentiality

Responsibilities

• Reviewing patient accounts and preparing for interactions.
• Speaking with patients to identify sources of payment for services, helping them understand their financial responsibilities, and explaining payment options.
• Verifying insurance eligibility and benefits.
• Working closely with medical staff to ensure billing and coding are accurate.
• Preparing, submitting, and following up on claims.
• Resolving claim denials and addressing discrepancies with insurance companies.
• Evaluating financial documents to determine eligibility for programs or coverage, applying relevant laws, regulations, and guidelines.
• Setting up and overseeing payment plans for patients needing assistance managing balances.
• Maintaining detailed and accurate documentation of patient financial information, updating records regularly.
• Adhering strictly to HIPAA regulations.
• Providing excellent customer service to patients, families, and internal departments.

Benefits

• Medical
• Dental
• Vision
• 401K employer match
• FSHA
• HAS
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED