About The Position

The Patient Financial Services Specialist (PFS) works within the Centralized Revenue Cycle Management structure in collaboration with leadership, billing, front office, and any third party vendors.

Responsibilities

  • Accurate reconciliation and management of both legacy and Athena patient balances
  • Managing and escalating invalid balances
  • Advocating and applying financial assistance and hardship resources
  • Processing and managing credit card agreements, unapplied credits, and refunds
  • Managing internal and external patient collection processes
  • Maintaining clean and accurate patient demographic and financial data
  • Answering patient billing inquiries and communicating patient balances
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