Patient Services Strategic Accounts Supervisor

Sonora Quest Laboratories / Laboratory Sciences of Arizona • Yakima, WA

10d • Onsite

About The Position

We are looking for passionate phlebotomy leaders to provide oversight, support, and direction to our dedicated in office phlebotomists at our large client groups. This role will provide IOP services within assigned strategic accounts, with a primary focus on large, multi-location corporate clients and key physician groups to ensures consistent, high-quality service delivery, operational efficiency, and alignment with client expectations and organizational standards. We need individuals who can partner within the business while also maintaining compliance and employee support. Come be a part of top tier patient diagnostic care with us!

POSITION SUMMARY
This position is responsible for leading all In-Office Phlebotomy (IOP) operations across large, multi-site client groups and key strategic accounts. This role ensures exceptional client engagement and communication with an intense focus on patient experience, service and operational excellence while fostering a positive, high-performing work environment that supports employee engagement and development.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

Requirements

• Associate’s degree in business, health care administration or related field, or equivalent education and experience.
• Five (5) years of experience in within laboratory, business development and relationship building with healthcare providers, employer and consumer groups.
• Two (2) years’ supervisory experience with an emphasis on business or healthcare management with exposure to laboratory environment.
• Must possess a valid state driver’s license and be eligible for coverage under the company auto insurance policy.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• If a client group offers behavioral health they may be required to obtain ADHS Fingerprint Clearance Certification.

Nice To Haves

• National certification in field of study.
• Five (5) years’ leadership experience.
• Extensive healthcare or laboratory operations experience
• Experience using Six Sigma and/or Lean workflow.
• Additional related education and/or experience.
• Knowledge of CAP, CLIA, or other relevant regulatory or accreditation standards preferred.
• Demonstrated ability to lead root cause analysis and continuous improvement initiatives.

Responsibilities

• Provide oversight, support, and direction to in-office phlebotomists at large client groups.
• Provide IOP services within assigned strategic accounts, with a primary focus on large, multi-location corporate clients and key physician groups.
• Ensure consistent, high-quality service delivery, operational efficiency, and alignment with client expectations and organizational standards.
• Partner within the business while maintaining compliance and employee support.
• Lead all In-Office Phlebotomy (IOP) operations across large, multi-site client groups and key strategic accounts.
• Ensure exceptional client engagement and communication with an intense focus on patient experience, service and operational excellence.
• Foster a positive, high-performing work environment that supports employee engagement and development.
• Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

Benefits

• Option to participate in a variety of health, financial, and security benefits.
• May be eligible for Management or Sales Incentive Programs as part of your Total Rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree