Patient Services Supervisor

Avera•Sioux Falls, SD

2d•Onsite

About The Position

Responsible to establish goals, objectives and performance standard and develop policies and procedures. Also responsible for coordinating a level of communication between support staff, physicians, and all other clinic departments to create a positive outcome for clinic employees and patients.

Requirements

The individual must be able to work the hours specified.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
1-3 years Related experience and/or training; or equivalent combination of education and experience
Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
Promote Avera’s values of compassion, hospitality, and stewardship.
Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Nice To Haves

Associate's or equivalent from two-year college or technical school

Responsibilities

In collaboration with the Clinic Leader is accountable for the clerical operations and coordination of patient flow.
Manages the resources to meet budgetary clinical goals and objectives.
Is responsible for maintaining appropriate staffing levels to maximize efficiency.
Collects and maintains monthly data and trend information per clinic manager direction.
Develops, assists in, and updates clinic policy and procedures.
Will assume responsibility to understand and communicate policies to staff and monitors compliance.
Acts as a liaison and assistant to Clinic Leader(s) to monitor work of Admission and Patient Service Representatives.
Responsible for maintaining work flow and smooth patient process.
Handles daily work issues by addressing complaints and resolving problems.
Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.