Patient Services Specialist Orthopedics

Advocate Health and Hospitals Corporation•Elkin, NC

1d•Onsite

About The Position

The Patient Services Specialist in Orthopedics is responsible for creating an excellent patient experience through caring and compassionate customer service. This role involves managing patient registration, insurance verification, scheduling, collections, and cash receipting. The specialist will also handle patient information, assist with billing functions, and monitor inventory of medications and emergency equipment. The position requires strong interpersonal and critical thinking skills, the ability to work independently and as part of a team, and proficiency in handling sensitive patient interactions in a fast-paced environment.

Requirements

High School Diploma or GED required.
Computer experience required.
Customer relations experience required.

Nice To Haves

Experience with Medical Records Software preferred.
Front desk practice experience preferred.

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience.
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
Encourages patient utilization of front-end technology during the registration process.
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
Assists billing functions accurately and/or directs to appropriate billing office.
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
Monitors inventory and stock medications, narcotics, and emergency medications/equipment.