Patient Services Specialist / Harborview Radiology Services
About The Position
Harborview Radiology Services has an outstanding opportunity for a Patient Services Specialist (job profile: Patient Services Specialist 3). This is a full-time, 100% FTE position with a work schedule of Mondays-Fridays, 12:30pm-9:00pm. The role is on-site with no telework. The position highlights include convenient location near public transportation, making a difference for patients and employees, and opportunities for career growth. Radiology Services at Harborview Medical Center offers a full complement of radiology tests and imaging procedures, including nuclear medicine and interventional radiology. Many modalities have same-day and next-day availability. All UW Medicine radiologists are board-certified and sub-specialized in various areas. Imaging findings are integrated with clinical data for comprehensive patient assessments. Reports and images seamlessly integrate with the UW Medicine electronic medical record (MyChart).
Requirements
- High school graduation or equivalent
- Two years Patient Services Specialist 2 experience OR equivalent combination of education/experience
- Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration
Responsibilities
- Schedule patients focusing on patient safety and reducing the likelihood of medical health errors
- Participate in process improvement projects
- Audit online tickets, scheduling appointments for accuracy of order placement, referral completion and resource selection
- Act as a subject expert for the department scheduling model, think critically, and troubleshoot Epic errors for the team
- Function proficiently within the team to assist with training of new staff and act as go team resource
- Support team Lead in day-to-day operational goals
- Respond to patient's need and concerns as appropriate maintaining Patient First mentality
- Other duties assigned
Benefits
- Opportunities for career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
