Patient Services Specialist

Priority Health Care•Marrero, LA

6d•Onsite

About The Position

Priority Health Care is looking for a Patient Services Specialist to join our team as the first point of contact for patients at our clinic. This entry-level front desk role is essential to our mission of providing accessible, compassionate healthcare to our community. The ideal person for this role is organized, detail-oriented, courteous, and comfortable handling multiple priorities in a fast-paced environment. You'll create a welcoming atmosphere for patients, manage appointments, process insurance information, and handle payment collections.

Requirements

High school diploma or GED required
6 months to 1 year of customer service or healthcare front desk experience preferred
Proficiency with electronic health records (EHR), Microsoft Office, and multi-line phones preferred
Strong communication skills and ability to remain calm under pressure
Excellent attention to detail and accuracy in data entry and cash handling
Bilingual ability in Spanish or Vietnamese is a plus
Current BLS certification preferred

Nice To Haves

Bilingual ability in Spanish or Vietnamese

Responsibilities

Greet patients and visitors courteously; answer phones and direct calls appropriately
Schedule patient appointments using our electronic health record (EHR) system; confirm and reschedule as needed
Complete patient registration, including demographic information, insurance verification, and required consent forms
Scan and file patient identification and insurance cards into the medical record
Collect copayments and balances at the time of service; process payments accurately and reconcile daily cash drawer
Screen patients for financial assistance programs and help with applications
Maintain patient confidentiality and comply with HIPAA requirements at all times
Assist patients with patient portal access and direct them to appropriate resources