Patient Services Specialist

Florida Cancer Specialists•Ocala, FL

6d•Onsite

About The Position

The Patient Services Specialist (PSS) role involves handling most clerical duties associated with a medical clinic. The job is divided into "stations," each with a distinct set of duties. Every PSS employee is required to assist co-workers and is expected to learn and perform all duties of all front office stations. Due to varying office layouts, specific duties of a station may not always be performed by the person assigned to that station on a given day or week. The role requires strong copywriting and editing skills, attention to detail, the ability to consistently meet time-sensitive priorities, and high organization with flexibility for changing priorities. Other duties and projects may be assigned.

Requirements

High School Diploma / GED required.
Experience in the healthcare field is highly preferred.
Attention to detail with strong ability to multitask.
Excellent interpersonal skills.
Strong communication skills with a wide variety of personalities.
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
Detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Good command of the English language.
Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback.
Strong customer focus.
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
Effectively manages own time, conflicting priorities, self, stress, and professional development.
Self-motivated and self-starter with ability work independently with limited supervision.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.
Valid state Driver’s License for travel to satellite offices and offsite meetings.
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Background, drug, and nicotine screens.
Offers of employment are contingent upon clear results of a thorough background screening.
As a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption.
FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.