Patient Services Specialist / Prosthetics and Orthotics Clinic at Harborview
About The Position
The Prosthetics and Orthotics Clinic at Harborview has an outstanding opportunity for a Patient Services Specialist 3. This is a full-time, 100% FTE (40 hours per week) position on the Day Shift, working Mondays through Fridays. Occasional telework is possible after a successful probationary period. Harborview Medical Center is the region's only Level I Trauma and verified burn center and ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery, and orthopedics. The Prosthetics and Orthotics Clinic provides spinal and upper and lower limb orthoses and prostheses to help patients recover from a lost limb, debilitating injury, or disease. The clinic offers comprehensive consultation and custom design of orthotic and prosthetic devices to restore function and promote healing, with a team of American Board certified prosthetists, orthotists, pedorthists, and orthotic fitters.
Requirements
- High school graduation or equivalent
- Two years Patient Services Specialist 2 experience
- Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration
Responsibilities
- Schedules patient appointments consistent with patient needs and clinic scheduling guidelines in EPIC
- Works with internal authorization team to obtain authorizations and verifies insurance coverage/benefits for planned services
- Partners with clinical staff to help manage their custom patient administrative work and communicates with clinicians regularly to track progress
- Assists in processing clinic referrals and obtaining missing or incomplete referral information or documentation
- Maintains and updates provider and clinic schedules, including cancellations and rescheduled appointments
- Provides professional patient communication by answering questions, directing patients to appropriate resources, and maintaining confidentiality
- Assists with patient check-in/check-out, registration, and completion of required forms and paperwork
- Provides data management, tracking, research, and clerical support to help maintain clinic workflow and efficiency
- Identifies process issues, communicates scheduling conflicts or inefficiencies, and helps recommend workflow improvements
- Supports educational environment for clinic staff in training hospital environment
- Other Assigned duties
Benefits
- For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
