Patient Services Specialist - Part Time
About The Position
Our FYidoctors Peterborough - Chemong Road clinic is looking for a Patient Services Specialist to fill an existing vacancy. In this part-time role, working 20-29 hours per week, you will deliver exceptional service and support, enhancing the lives of our patients in a dynamic and rewarding environment that values teamwork and collaboration. FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. We are a doctor-led, patient-first organization that has experienced rapid growth. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process.
Requirements
- Ability to multi-task and thrive in a fast-paced environment
- Proficiency with technology and computers, including MS Office Suite
- Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
- A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
Nice To Haves
- Previous retail experience is considered an asset
Responsibilities
- Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
- Perform pre-testing to support comprehensive eye care
- Coordinate appointments, prepare prescription printouts, and manage billing and payments
- Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
- Deliver exceptional customer service ensuring a positive patient experience
- Support clinic operations by performing additional duties as required
Benefits
- Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics)
- Comprehensive benefits package featuring exceptional optical coverage
- Rapid and ongoing growth, providing a consistently challenging and rewarding environment
- A workplace culture that fosters collaboration and teamwork
- Continuous training and development opportunities to support your career growth
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
