Patient Services Specialist - Part Time

BonLook • Calgary, AB

13d • Onsite

About The Position

Our FYidoctors Calgary - Heritage clinic is looking for someone like you to
bring your exceptional skills and experience and join us as a Patient Services
Specialist to fill an existing vacancy!

In this role, you’ll deliver exceptional service and support, enhancing the
lives of our patients in a dynamic, and rewarding environment that values
teamwork and collaboration.

This position is a part-time role working 20-29
hours per week. Our clinic is
open Monday to Saturday.

Requirements

• Previous retail experience is considered an asset
• Ability to multi-task and thrive in a fast-paced environment
• Proficiency with technology and computers, including MS Office Suite
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

Nice To Haves

• Previous retail experience is considered an asset

Responsibilities

• Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
• Perform pre-testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

Benefits

• Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics)
• Comprehensive benefits package featuring exceptional optical coverage
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment
• A workplace culture that fosters collaboration and teamwork
• Continuous training and development opportunities to support your career growth

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees