Patient Services Specialist- Atrium Health Charlotte Medical Clinic Internal Medicine FT Days
About The Position
The Patient Services Specialist at Atrium Health Charlotte Medical Clinic Internal Medicine is a full-time role, working 40 hours per week, Monday through Friday from 7:15 AM to 4:15 PM. This position is crucial for creating an excellent patient experience by providing caring and compassionate customer service and demonstrating exemplary interpersonal skills in sensitive situations. Responsibilities include managing patient registration, insurance verification, scheduling, collection, and cash receipting, as well as handling arrival and departure desk activities. The specialist is expected to encourage patient utilization of front-end technology, accurately enter and maintain confidential patient information, assist with billing functions, and be proficient in emergency codes and healthcare regulations. The role demands critical thinking, decisive judgment in a fast-paced environment, and the ability to work both independently and as part of a team. Advocate Health, the parent organization, is a large nonprofit integrated health system serving nearly 6 million patients across various locations.
Requirements
- High School Diploma or GED required
- Computer experience required
- Customer relations experience required
Nice To Haves
- Experience with Medical Records Software preferred
- Front desk practice experience preferred
Responsibilities
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourages patient utilization of front-end technology during the registration process
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
- Assists billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Monitors inventory and stock medications, narcotics, and emergency medications/equipment
Benefits
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
