Patient Service Specialist- Atrium Health Dowd Internal Medicine
About The Position
The Patient Service Specialist at Atrium Health Dowd Internal Medicine is a full-time, benefits-eligible role, working 40 hours per week, Monday-Friday from 8 AM to 5 PM. This position is crucial for creating an excellent patient experience through compassionate customer service and exemplary interpersonal skills, especially in sensitive situations. The specialist is expected to demonstrate critical thinking and decisive judgment, working both independently and as part of a team. Key responsibilities include managing patient registration, insurance verification, scheduling, collections, and arrival/departure desk activities, ensuring accuracy and a positive patient experience. The role also involves encouraging the use of front-end technology during registration, maintaining confidential patient information, assisting with billing, and demonstrating proficiency in emergency codes and healthcare regulations. Additionally, the specialist monitors inventory of medications and emergency equipment. Advocate Health, the parent organization, is the third-largest nonprofit integrated health system in the U.S., serving nearly 6 million patients across 69 hospitals and over 1,000 care locations, and employing 155,000 teammates.
Requirements
- High School Diploma or GED require
- Computer experience required
- Customer relations experience required
Nice To Haves
- Experience with Medical Records Software preferred
- Front desk practice experience preferred
Responsibilities
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourages patient utilization of front-end technology during the registration process
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
- Assists billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Monitors inventory and stock medications, narcotics, and emergency medications/equipment
Benefits
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
