Patient Services Specialist- Atrium Health Indian Trail Internal Medicine
About The Position
This role is for a Patient Services Specialist at Atrium Health Indian Trail Internal Medicine, which is part of Advocate Health. Advocate Health is the third-largest nonprofit, integrated health system in the United States, formed from the combination of Advocate Aurora Health and Atrium Health. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and employs 155,000 teammates across 69 hospitals and over 1,000 care locations. It is recognized as a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. The position is full-time, 40 hours per week, scheduled Monday through Friday from 8:00 am to 5:00 pm, and is eligible for benefits. The specialist is expected to provide caring and compassionate customer service, manage patient registration, insurance verification, scheduling, collection, cash receipting, and arrival/departure desk activities, ensuring accuracy and an outstanding patient experience. Key responsibilities also include encouraging patient utilization of front-end technology during registration, maintaining confidential patient information, assisting with billing functions, and demonstrating proficiency in emergency codes and relevant healthcare regulations.
Requirements
- High School Diploma or GED required
- Computer experience required
- Customer relations experience required
Nice To Haves
- Experience with Medical Records Software preferred
- Front desk practice experience preferred
Responsibilities
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourages patient utilization of front-end technology during the registration process
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
- Assists billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Monitors inventory and stock medications, narcotics, and emergency medications/equipment
Benefits
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
