Patient Services Specialist for GI in NE Portland and Happy Valley

The Oregon Clinic • Portland, OR

7d • Hybrid

About The Position

Join The Oregon Clinic as a full-time Patient Services Specialist in our Gastroenterology East Clinics in Northeast Portland and Happy Valley. This role is crucial in ensuring patients receive high-value, tailored care through efficient and excellent customer service. You will be the first point of contact for patients, managing appointments, insurance information, and inquiries, contributing to a consistent and easy patient experience. This position is currently phone-based but may require in-office scheduling and is very high volume, demanding strong customer service and communication skills.

Requirements

• Minimum of one (1) year work experience, preferably in a medical office is strongly preferred.
• Prior Electronic Medical Record (EMR) experience is strongly preferred.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Familiarity with insurance and referral processes.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians and other team members.
• A commitment to patient-focused care, privacy, and safety.

Nice To Haves

• Specialty care GI experience is a plus!
• Epic experience is a super plus!

Responsibilities

• Scheduling appointments for new and established patients in an efficient and timely manner.
• Obtaining and completing insurance information.
• Answering phones.
• Providing coverage for medical records and front desk teams.
• Updating records as needed.
• Other duties as assigned.

Benefits

• Employee is 100% covered Medical, Dental, and Prescription Insurance
• Generous 401(k) plan
• Flexible Spending Account options
• Paid Time Off
• 9 paid holidays annually
• Robust wellness program
• Employee assistance services
• 70% of Tri-Met transit pass covered
• Employee discounts
• Optional benefits like Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed