Patient Services Specialist for Foregut Surgery in NE Portland
About The Position
Join The Oregon Clinic as a full-time Patient Services Specialist in our thriving Foregut Surgery Clinic located in Northeast Portland. This hybrid/remote role offers the opportunity to make a valuable impact by providing patients and stakeholders with a consistent, efficient, and easy experience, ensuring patients receive the highest value care tailored to their needs. Using excellent customer service and communication skills, your primary duties in this phone-based role include scheduling appointments, obtaining and completing insurance information, answering phones, managing inbound referrals, and providing coverage for medical records and front desk teams. Updating registration and EMR records as needed is also part of the role. The position is located at the Providence Cancer Center, with hybrid/remote work available after training. Once fully trained, the role may transition to full-time remote with occasional required onsite work. The ideal candidate must live in Portland or SW Washington. The clinic is dedicated to delivering world-class care with kindness and empathy.
Requirements
- Minimum of one (1) year of work experience, preferably in a medical office or clinical setting, is strongly preferred.
- Familiarity with insurance and referral processes.
- Demonstrated ability to initiate, work independently, and effectively multitask.
- Excellent attendance and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians, and other team members.
- A commitment to patient-focused care, privacy, and safety.
- Must live in Portland or SW Washington.
Nice To Haves
- Specialty care GI/Foregut Surgery experience is a strong plus!
- Prior experience in complex healthcare scheduling is preferred.
- Prior Electronic Medical Record (EMR) experience is preferred.
- Epic experience is a plus!
Responsibilities
- Primarily responsible for scheduling appointments for new/established patients in an efficient and timely manner.
- Obtaining and completing insurance information.
- Answering phones on multi-line system.
- Managing inbound referrals.
- Providing coverage for our medical records and front desk teams.
- Updating registration and EMR records as needed.
- Other duties as assigned.
Benefits
- Employee is 100% covered Medical, Dental, and Prescription Insurance
- Generous 401(k) plan and Flexible Spending Account options
- Paid Time Off plus 9 paid holidays annually
- Robust wellness program and employee assistance services
- 70% of Tri-Met transit pass covered
- Employee discounts
- Optional benefits like Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
