Patient Services Specialist (Behavioral Psychology)

Kennedy Krieger Institute•Odenton, MD

11d

About The Position

The Patient Services Specialist performs routine front-end clinical operational activities under the direction of more senior Care Center staff. Activities include patient registration and check-in, cashiering, gathering and providing information, collecting co-pays, and answering phones. The role interacts with patients, families, clinicians, administrative staff, and third-party payers, providing courteous and professional customer service. Under general supervision, the specialist also performs advanced clerical or administrative tasks. They use varying methods to process transactions and determine the steps needed to complete assignments. The position requires a high school diploma, GED, or equivalent; experience in customer service, administrative support, or a related area is preferred.

Requirements

High school diploma, GED, or equivalent.
Experience in customer service, administrative support, or another related area is preferred.

Nice To Haves

Experience in customer service, administrative support, or another related area.

Responsibilities

Collect co-pays, provide receipts, and account promptly for collected cash and payments.
Identify discrepancies and work with the supervisor immediately to resolve them.
Obtain registration and financial documentation required to complete patient check-in.
Answer and direct phone calls, take messages, return calls, respond to inquiries, and provide accurate and timely follow-up.
Schedule new and follow-up patient appointments.
Maintain and update scheduling calendars.
Provide routine financial benefits.
Monitor the Epic work queue to track internal and external consults.
Maintain a general understanding of insurance requirements as they relate to the Care Center.
Perform advanced clerical or administrative tasks under general supervision.
Process transactions and determine the steps needed to complete assignments.