Patient Services Specialist (Behavioral Psychology)

Kennedy Krieger Institute • Odenton, MD

11d

About The Position

The Patient Services Specialist performs routine front-end clinical operational activities under the direction of more senior Care Center staff. Activities include registering and checking in patients, cashiering, collecting co-pays, gathering and providing information, and answering phones. The role interacts with patients, families, clinicians, administrative staff, and third-party payers, providing courteous and professional customer service.

Under general supervision, the specialist also performs advanced clerical or administrative tasks. Using varying methods, the specialist processes transactions and selects or devises the steps needed to complete assignments.

Requirements

• High school diploma, GED, or equivalent required.

Nice To Haves

• Experience in customer service, administrative support, or a related area preferred.

Responsibilities

• Collect co-pays, provide receipts, and account for collected cash and payments in a timely manner; identify discrepancies and work with the supervisor to resolve them.
• Obtain information required for registration and financial documentation to complete patient check-in.
• Answer and direct phone calls, take and return messages, respond to inquiries, and provide accurate, timely follow-up.
• Schedule new and follow-up patient appointments.
• Maintain and update scheduling calendars.
• Provide routine financial benefits.
• Monitor the Epic work queue for tracking internal and external consults.
• Maintain a general understanding of insurance requirements as they relate to the Care Center.
• Perform advanced clerical or administrative tasks under general supervision and process transactions to complete assignments.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED