Patient Services Specialist - PT Float

Florida Cancer Specialists•Wesley Chapel, FL

5d•Onsite

About The Position

The Patient Services Specialist (PSS) handles clerical duties associated with a medical clinic. The position is divided into stations, each with distinct duties, but every PSS employee is expected to assist coworkers with all front-office duties and to learn and perform the responsibilities of every station. Duties may vary depending on the office layout. The role requires strong copywriting and editing skills, attention to detail, the ability to meet time-sensitive priorities, organization, and flexibility as priorities change. Other duties and projects may be assigned. The position supports a fast-paced, multi-site environment and requires travel to satellite offices and offsite meetings. The role is not remote.

Requirements

High school diploma or GED.
Healthcare-field experience is highly preferred.
Attention to detail and strong multitasking ability.
Excellent interpersonal skills and communication skills with a wide variety of personalities.
Strong problem-solving, analysis, decision-making, planning, time-management, and organizational skills; ability to exercise independent judgment.
Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict-management skills, delegation skills, and diversity awareness.
Ability to handle sensitive and confidential material and emotionally charged matters effectively.
Good command of English and effective oral and written communication; ability to listen actively and provide balanced feedback.
Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, and positive employee, physician, and community relations.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and manage competing priorities and demands from different stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Valid state driver's license and compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy.
Must meet background screening requirements and undergo drug testing; new hires must receive required vaccinations, including influenza, unless an exemption is approved.