Patient Services Specialist- Atrium Health Concord Neuroscience

American Addiction Centers•Concord, NC

21h•Onsite

About The Position

This position is FT 40 hours per week with a variable weekly schedule. Three weeks rotating between 0700-1530, 0800-1700, and 0830-1700. The Patient Services Specialist will exemplify caring and compassionate customer service to create an excellent patient experience. They will provide exemplary interpersonal skills and the ability to interact with patients and families in a wide variety of sensitive situations. This role demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possesses the ability to work cohesively on a team and independently with minimal supervision. The specialist manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. They will encourage patient utilization of front-end technology during the registration process, enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout the patient encounter, and assist with billing functions accurately and/or direct to the appropriate billing office. The role also demonstrates proficiency of emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations. Additionally, the specialist will monitor inventory and stock medications, narcotics, and emergency medications/equipment.

Requirements

High School Diploma or GED require.
Computer experience required.
Customer relations experience required.

Nice To Haves

Experience with Medical Records Software preferred
Front desk practice experience preferred

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
Encourages patient utilization of front-end technology during the registration process
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
Assists billing functions accurately and/or directs to appropriate billing office
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program