Patient Services Specialist

Florida Cancer Specialists & Research Institute•Crestview, FL

18h•Onsite

About The Position

The Patient Services Specialist handles clerical duties associated with a medical clinic. The position is organized into front-office “stations,” each with distinct duties. Employees are expected to learn and perform the duties of all front-office stations and assist coworkers with PSS duties as needed. Specific tasks may vary based on office layout and the station assigned that day or week. The role also requires strong copywriting and editing skills, attention to detail, organization, and flexibility to meet changing, time-sensitive priorities. Other duties and projects may be assigned. The position is based at 601 Redstone Ave W., Suite 200, Crestview, Florida, and is not remote. Standard workdays are Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel of 26–50% is specified. Employment offers are contingent on a background screening; new hires are also subject to drug testing and vaccination requirements, subject to an approved exemption for vaccinations.

Requirements

High school diploma or GED.
Strong attention to detail and ability to multitask.
Excellent interpersonal skills and strong communication skills with a wide variety of personalities.
Critical thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills.
Ability to exercise independent judgment and work effectively with sensitive and confidential material, including emotionally charged matters.
Effective oral, written, and presentation communication skills; active listening; and ability to provide balanced feedback.
Strong customer focus and ability to collaborate and build positive employee, physician, and community relations.
Ability to manage time, conflicting priorities, stress, and professional development; work independently with limited supervision; and handle competing demands in a fast-paced, multi-site environment.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to meet the employer’s background screening and drug-testing conditions; new hires are also required to receive specified vaccinations unless an exemption is approved.