Patient Services Specialist for Pulmonary in SW Beaverton (Registration)

The Oregon Clinic•Beaverton, WA

4d•Hybrid

About The Position

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose Join us at The Oregon Clinic as a full-time (Registration) Patient Services Specialist (Hybrid/Remote). Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Pulmonary, Critical Care & Sleep Medicine West Clinic located in Southwest Beaverton. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Pulmonary, Critical Care & Sleep Medicine West Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this phone-based role include:

Requirements

Minimum of one (1) year of Electronic Medical Record (EMR) EPIC experience is required.
Prior experience with insurance and referral processes is required.
Demonstrated ability to initiate, work independently, and effectively multitask.
Excellent attendance and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians, and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Minimum of one (1) year of previous medical front office experience is strongly preferred.
Specialty care experience is a plus!
Previous experience in Surgery or other complex scheduling is preferred.
Prior experience in healthcare insurance and/or authorization is preferred.
Strong customer service skills and phone experience are strongly preferred.

Responsibilities

Responsible for checking in and out new/established patients.
Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients' appointments according to all office protocols and physician requests in an efficient and timely manner.
Obtaining and completing insurance information.
Answering phones on a multi-line system.
Managing inbound referrals.
Updating registration and EMR records as needed.
Performing additional administrative and support tasks as assigned.