Patient Services Specialist - Medical Oncology

Providence • Seattle, WA

5d

About The Position

The Patient Services Specialist supports the Medical Oncology practice by performing reception, registration, insurance authorization, chart preparation, telephone triage, and copay collection. The role requires excellent communication and problem-solving skills, as well as compassion, sensitivity, and emotional stability when working with oncology patients. As a member of the physician practice team, the specialist serves as a professional liaison among patients, families, and other departments and completes responsibilities accurately and on time, often while managing frequent interruptions. The specialist also partners in orienting and training new staff and may take on special projects as directed. All duties are performed with an exceptional customer-service approach to optimize the oncology patient’s experience in the Cancer Institute.

The position is with the team at Swedish First Hill. Providence describes its culture as patient-focused, whole-person care built on understanding, commitment, and mutual respect, and emphasizes empowering caregivers.

Requirements

• Excellent communication and problem-solving skills related to patient care and clinic matters.
• Exceptional compassion, sensitivity, and emotional stability when working with the oncology population.

Nice To Haves

• Associate's degree or equivalent from a two-year college or technical school with an emphasis in health care.
• One year of related experience in a healthcare setting, such as a physician's office or scheduler role.
• Experience with Epic.

Responsibilities

• Perform reception and patient registration for the Medical Oncology practice.
• Obtain insurance authorizations and prepare patient charts.
• Triage telephone calls and collect copayments.
• Act as a professional liaison with patients, families, and other departments.
• Complete responsibilities accurately and in a timely manner while managing frequent interruptions.
• Partner in the orientation and training of new staff.
• Take on special project assignments as directed.
• Provide exceptional customer service to optimize the oncology patient's experience in the Cancer Institute.

Benefits

• Providence offers benefits designed to support employees and their families in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed