Patient Access Specialist Oncology
About The Position
Inova Schar Cancer Center - Loudoun is seeking a dedicated Patient Access Specialist to support oncology patients. The role follows Inova Health System's Service Excellence standards while managing patient admission and scheduling, verifying insurance, and providing financial counseling. It is a full-time, Monday-Friday position with office hours from 8:00 a.m. to 5:00 p.m. The position involves patient intake and registration, documentation and authorization processes, administrative and technology operations, case-related follow-up, financial counseling, insurance and contract coordination, and responding to patient inquiries. The specialist also supports kiosk use, patient communications and advocacy, referrals, specialty scheduling, transportation coordination, health information management, and utilization review documentation. Other duties may be assigned.
Requirements
- High school diploma or GED.
- At least 1 year of patient access experience.
Responsibilities
- Manage complex patient intake and registration cases; resolve errors, confirm authorizations, validate documents, and index documentation.
- Prepare schedules, track records, and navigate multiple systems.
- Coordinate documentation and follow up on case-related tasks.
- Assess insurance coverage and initiate financial assistance.
- Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
- Resolve moderate patient concerns and track follow-ups with patients.
- Educate patients about kiosks and report kiosk usage trends.
- Coordinate with departments, tailor patient messaging, and support patients.
- Validate insurance and track referral status.
- Schedule specialty visits and coordinate patient preparation.
- Coordinate transportation for patients with special needs.
- Resolve minor chart issues and assist with release of information (ROI).
- Provide documentation to utilization review (UR) teams.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Team member wellness program.
- Retirement plan matching the first 5% of eligible contributions, starting on the first day.
- Education assistance of up to $5,250 per year.
- Student loan assistance of up to $10,000.
- Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
