Patient Services Specialist Radiation Oncology

Griffin Health Services•Derby, CT

21h•Onsite

About The Position

This role is responsible for a variety of administrative and clinical support functions within the Radiation Oncology department. Key duties include patient scheduling, managing medical records, coordinating patient demographics, handling insurance authorizations, performing receptionist duties, assisting with physician schedules and administrative tasks, and supporting billing and financial functions. The position also involves maintaining office supplies, coordinating linen levels, ensuring departmental downtime procedures are completed, and securing the department at the end of the day. Additionally, the role performs minor clinical functions to support the clinical team, such as preparing exam rooms, ensuring timely delivery of test results, coordinating courier services, assisting with patient transfers, and restocking dressing rooms. The position also upholds organizational obligations related to attendance, reliability, patient satisfaction, confidentiality, and adherence to hospital policies and procedures, including safety, HIPAA, and disaster preparedness.

Requirements

High school graduate or equivalent required
A minimum of 1 year experience in a busy medical office required
Computer proficiency required including advanced knowledge of Microsoft Office Suite products, internet browsing and medical practice management.
Knowledge of insurance company procedures and policies
Knowledge of government, legal and regulatory provisions related to collection activities
Knowledge of CPT, ICD-10, HCPCS coding
Knowledge of anatomy and medical terminology
Knowledge of basic mathematics
Ability to function under pressure of time demands.
Position requires eye-hand and gross body coordination skills
Position requires the ability to concentrate on details in spite of interruptions
Position requires the ability to attend to tasks for more than 30 minutes at a time.
Individuals must be able to understand and relate theories behind several related concepts
Individuals must be able to remember multiple tasks given over long periods of time.

Nice To Haves

Extensive walking

Responsibilities

Accurately schedules new patients and follow-up appointments
Obtains medical records from referring physicians and other appropriate offices/locations and files in EMR accordingly
Coordinates all patient demographics for preregistration/registration and completes the preregistration/registration process
Schedules procedures/tests for patients with Central Scheduling at Hospital and other facilities as ordered by the doctor and obtain insurance authorizations as necessary
Assists with the patient file maintenance; ensures and protects patient confidentiality
Performs receptionist’s duties for the department; promptly and courteously answers the telephone; relays accurate phone messages; promptly greets all patients/visitors to the department.
Arrange transportation with case management for inpatient transfers.
Coordinates physicians schedules and assist physicians with communicating any changes to ensure coverage and workflow is accurate
Responsible for coordinating and assisting the physicians administrative tasks/duties
Assists the Patient Service/billing Specialist with billing, insurance and financial tasks when needed and functions as a back-up when necessary
Inventories and orders office supplies as necessary.
Coordinates the laundry order, stores and keeps department stocked with appropriate linen levels.
Ensures the Departmental Downtime procedure clerical tasks are complete each day
Secures the Department at the end of each work day
Performs Minor Clinical Functions to assist the Clinical Team
Promptly sets up exam room and prepares patient for physician.
Ensures patients test results and reports are provided to the nurse or physician in a timely manner.
Coordinates with courier staff for pick-up of records or imaging studies needed by physicians and /or physics staff.
Assist with the transfer of patients onto the CT simulator/Linac tables when requested
Restock Dressing rooms with gowns and robes
Maintains responsibility for attendance/reliability to ensure that the Hospital/Center is operated in an efficient and cost effective manner.
Reviews, supports, and abides by and encourages Patient Satisfaction and Confidentiality Standards for the Department; exemplifies high standards of hospitality by extending to patients, visitors, physicians, and fellow employees courtesy, respect, concern, and prompt attention and service.
Demonstrates adherence to hospital policy & procedures regarding Fire & Safety, HIPAA Privacy and Right to Know, Standard Precautions, and Disaster Plan and all mandatory in-service requirements.
Demonstrates responsibility & accountability for job performance and personal conduct while on duty.
Maintains & respects patient and employee dignity and confidentiality following customer service standards.
Is courteous to patients, visitors, and employees.
Uses appropriate language for the work setting.
Wears I.D. badge and dresses appropriately for the position and hospital environment adhering to department dress code.
Is clean and well groomed at all times.
Projects a positive image of the Hospital when dealing with physicians, patients & families, visitors, and staff.
Responds to requests in a friendly, co-operative manner.
Establishes cooperative working relationships with hospital staff.
Performs all functions in accordance with institutional & departmental policies & procedures.
Observes all hospital policies and regulations governing conduct while at work.