Patient Access Specialist - Radiation Oncology

Inova Health System•Falls Church, VA

2d•$23 - $37•Hybrid

About The Position

Inova 8095 - Fairfax East is seeking a Patient Access Specialist - Radiation Oncology for new patients. This position is full-time; hybrid; Monday-Friday, 8:00 am-4:30 pm. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

Associate's degree in related field (or relevant experience in lieu of degree equivalent to 2 years).
3 years of relevant experience within a customer service or office setting.
Certified Healthcare Access Associate or Certified Healthcare Access Manager within 1 year of employment.

Nice To Haves

Prior/recent working experience at Inova Cancer Center
Strong interpersonal skills with the ability to build rapport and provide a positive patient experience
Highly organized with strong attention to detail
Compassionate, patient-centered communication
Comfortable working in a high-touch, patient-facing environment
Must be able to work onsite

Responsibilities

Accurately enters new patient information into the Epic questionnaire such as intake date, insurance status, demographics, referring provider, consultation appointments, internal/external referral source, family history, smoking history and other pertinent information.
Serves as the first point of contact for Oncology patients entering the Cancer Center and creates a seamless model of access and coordination for all patients through the use of Lean methodologies and error reduction techniques.
Schedules new patient visits with the interdisciplinary care team (i.e. surgery, plastics, radiation oncology, medical oncology and Life with Cancer) by using the electronic medical records or other scheduling systems.
Obtains accurate and detailed information on each patient from multiple facilities by the scheduled appointment date such as prior medical history, financial status, release forms as well as outside records, results, films and slides.
Responsible for the complex coordination and scheduling of diagnostic tests, procedures and physician visits.
May perform additional duties as assigned.

Benefits

Medical coverage
Dental coverage
Vision coverage
Robust team member wellness program
Inova matches the first 5% of eligible contributions – starting on your first day.
Up to $5,250 per year in education assistance
Up to $10,000 for student loans
25 mental health coaching or therapy sessions, per person, per year, at no cost.
Paid time off
Paid parental leave