Patient Services Specialist Radiation Oncology

Griffin Hospital•Derby, CT

14h•Onsite

About The Position

This role is within Radiation Oncology and involves a variety of administrative and some minor clinical functions to support the patient care team. The specialist will be responsible for scheduling, patient registration, coordinating medical records, managing physician schedules, ordering supplies, and ensuring departmental procedures are followed. The position requires strong organizational skills, computer proficiency, and excellent customer service abilities to interact with patients, visitors, and staff.

Requirements

High school graduate or equivalent required.
A minimum of 1 year experience in a busy medical office required.
Computer proficiency required including advanced knowledge of Microsoft Office Suite products, internet browsing and medical practice management.
Knowledge of insurance company procedures and policies.
Knowledge of government, legal and regulatory provisions related to collection activities.
Knowledge of CPT, ICD-10, HCPCS coding.
Knowledge of anatomy and medical terminology.
Basic mathematics skills.
Ability to function under pressure of time demands.
Requires eye-hand and gross body coordination skills.
Requires extensive walking.
Ability to concentrate on details in spite of interruptions.
Ability to attend to tasks for more than 30 minutes at a time.
Ability to understand and relate theories behind several related concepts.
Ability to remember multiple tasks given over long periods of time.

Responsibilities

Accurately schedules new patients and follow-up appointments.
Obtains medical records from referring physicians and other appropriate offices/locations and files in EMR accordingly.
Coordinates all patient demographics for preregistration/registration and completes the preregistration/registration process.
Schedules procedures/tests for patients with Central Scheduling at the Hospital and other facilities as ordered by the doctor and obtains insurance authorizations as necessary.
Assists with patient file maintenance; ensures and protects patient confidentiality.
Performs receptionist’s duties for the department; promptly and courteously answers the telephone; relays accurate phone messages; promptly greets all patients/visitors to the department.
Arranges transportation with case management for inpatient transfers.
Coordinates physicians schedules and assists physicians with communicating any changes to ensure coverage and workflow is accurate.
Responsible for coordinating and assisting the physicians administrative tasks/duties.
Assists the Patient Service/billing Specialist with billing, insurance and financial tasks when needed and functions as a back-up when necessary.
Inventories and orders office supplies as necessary.
Coordinates the laundry order, stores and keeps department stocked with appropriate linen levels.
Ensures the Departmental Downtime procedure clerical tasks are complete each day.
Secures the Department at the end of each work day.
Performs Minor Clinical Functions to assist the Clinical Team.
Promptly sets up exam room and prepares patient for physician.
Ensures patients test results and reports are provided to the nurse or physician in a timely manner.
Coordinates with courier staff for pick-up of records or imaging studies needed by physicians and /or physics staff.
Assists with the transfer of patients onto the CT simulator/Linac tables when requested.
Restocks Dressing rooms with gowns and robes.
Maintains responsibility for attendance/reliability to ensure that the Hospital/Center is operated in an efficient and cost effective manner.
Reviews, supports, and abides by and encourages Patient Satisfaction and Confidentiality Standards for the Department; exemplifies high standards of hospitality by extending to patients, visitors, physicians, and fellow employees courtesy, respect, concern, and prompt attention and service.
Demonstrates adherence to hospital policy & procedures regarding Fire & Safety, HIPAA Privacy and Right to Know, Standard Precautions, and Disaster Plan and all mandatory in-service requirements.
Demonstrates responsibility & accountability for job performance and personal conduct while on duty.
Maintains & respects patient and employee dignity and confidentiality following customer service standards. Is courteous to patients, visitors, and employees. Uses appropriate language for the work setting.
Wears I.D. badge and dresses appropriately for the position and hospital environment adhering to department dress code. Is clean and well groomed at all times.
Projects a positive image of the Hospital when dealing with physicians, patients & families, visitors, and staff.
Responds to requests in a friendly, co-operative manner. Establishes cooperative working relationships with hospital staff.
Performs all functions in accordance with institutional & departmental policies & procedures. Observes all hospital policies and regulations governing conduct while at work.