Patient Services Specialist Lead
University of Washington•Seattle, WA
•Onsite
About The Position
Harborview Medical Center - Admitting has an outstanding opportunity to hire a Patient Services Specialist Lead. This role provides leadership, training, and workflow support to Patient Services Specialist staff in a fast-paced healthcare environment. The Lead supports patient flow, front desk operations, and delivers exceptional customer service to patients and families. They will coordinate patient registration, insurance verification, referrals, and communication with care teams to support seamless patient care.
Requirements
- High school graduation or equivalent
- Three years of Patient Support Service experience
- Equivalent education/experience may substitute for stated requirements
Responsibilities
- Provide leadership, training, and workflow support to Patient Services Specialists staff
- Assign, monitor, and audit work while communicating feedback to leadership
- Support patient registration, admissions, discharge, and front desk operations
- Obtain and verify demographic, insurance, and financial information
- Ensure completion of required consents, financial agreements, and patient documentation
- Coordinate patient care, referrals, medical records, and interpreter services
- Schedule appointments, triage incoming calls, and support patient flow activities
- Maintain accurate patient information in the Epic electronic medical record system
- Performs PSS 2 duties and takes on additional responsibilities in the Supervisor’s absence
Benefits
- Weekend Differential: $2.00 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
