Lead Patient Services Specialist - UW Medicine Primary Care at Ravenna
About The Position
UW Medicine Primary Care at Ravenna has an outstanding opportunity for a Patient Services Specialist Lead. This is a full-time, 100% FTE (40 hours per week) Day Shift position. UW Medicine Primary Care at Ravenna offers personalized care for every stage of life, conveniently located on 25th Ave. NE, just west of University Village. We offer personalized care that is easy to access and respects your background and preferences. Whether you need a routine checkup, help managing a chronic condition, or need treatment for an illness or injury – we’ve got you covered. This position offers a convenient location near public transportation, an opportunity to make a difference for the patients and employees served, and the potential for career growth.
Requirements
- High school diploma or GED equivalent
- Three years of Patient Support Service experience OR An equivalent combination of education/experience
Responsibilities
- Lead Patient Services Specialists and other assigned staff
- Direct, schedule and assist in the training of staff; provide feedback to supervisor on staff's performance
- Monitor daily performance dashboard; call waiting, queues, abandon rate and ensure daily work complete and accurate
- Identify and resolve problems or unusual situations; recommend changes as necessary
- Monitor and evaluate policies and procedures to suggest operational changes
- Assist in the preparation and maintenance of provider and clinic schedules
- Perform the work of the Patient Services Specialist 1, 2, and 3
Benefits
- Benefits for this position are available at https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
