Patient Services Specialist II for GI in SW Portland

The Oregon Clinic

2d•Onsite

About The Position

Join us at The Oregon Clinic as a full-time Patient Services Specialist II. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology West Clinic located in Southwest Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Gastroenterology West Clinic receive the highest value care tailored to their needs.

Requirements

Minimum of two (2) years of previous medical front office experience is required.
Familiarity with insurance and referral processes.
Knowledge of medical terminology and office procedures.
Demonstrated ability to initiate, work independently, and effectively multitask.
Excellent attendance and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians, and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Specialty care GI experience is a plus!
Minimum of one (1) year of experience in surgery or other complex scheduling is strongly preferred.
Prior EMR Experience is preferred. Epic experience is a plus!

Responsibilities

Primarily responsible for high-volume checking in and out of new/established patients.
Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests.
Works with all departments to ensure smooth scheduling of patient testing, procedures, and other pre-surgery requirements. May include pre-authorizations, appeals, and testing schedules outside a TOC facility.
Performs front office duties as necessary including medical records requests, answering telephones, and providing information.
Obtaining and completing insurance information.
Updating records as needed.
Other administrative duties and responsibilities as assigned.