Patient Services Specialist II for GI in SW Portland

The Oregon Clinic • Portland, OR

2d • Onsite

About The Position

Join The Oregon Clinic as a full-time Patient Services Specialist II in our Gastroenterology West Clinic in Southwest Portland. This role is phone-based and focuses on providing a consistent, efficient, and easy experience for patients and stakeholders, ensuring they receive high-value, tailored care. The position emphasizes excellent customer service and communication skills to support the clinic's mission of delivering world-class care with kindness and empathy.

Requirements

• Minimum of two (2) years of previous medical front office experience is required.
• Familiarity with insurance and referral processes.
• Knowledge of medical terminology and office procedures.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

Nice To Haves

• Specialty care GI experience is a plus!
• Minimum of one (1) year of experience in surgery or other complex scheduling is strongly preferred.
• Prior EMR Experience is preferred.
• Epic experience is a plus!

Responsibilities

• Primarily responsible for high-volume checking in and out of new/established patients.
• Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests.
• Works with all departments to ensure smooth scheduling of patient testing, procedures, and other pre-surgery requirements.
• May include pre-authorizations, appeals, and testing schedules outside a TOC facility.
• Performs front office duties as necessary including medical records requests, answering telephones, and providing information.
• Obtaining and completing insurance information.
• Updating records as needed.
• Other administrative duties and responsibilities as assigned.

Benefits

• Employee is 100% covered Medical, Dental, and Prescription Insurance
• Generous 401(k) plan and Flexible Spending Account options
• Paid Time Off plus 8 paid holidays annually
• Robust wellness program and employee assistance services
• 70% of Tri-Met transit pass covered
• Employee discounts and optional benefits like Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed