Patient Services Specialist II (Primary Care, Downtown Orlando)

The Nemours Foundation • Orlando, FL

20h • Onsite

About The Position

Nemours is seeking a Patient Services Specialist II (Primary Care, Downtown Orlando), FULL-TIME, to join our Primary Care team in Orlando, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

Requirements

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Travel to other primary care locations as needed for coverage is required.

Nice To Haves

• Minimum of one (1) to three (3) years' experience preferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.

Responsibilities

• Perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices.
• Provide service to internal and external customers as a member of the clinic team.
• Answer phone lines in a prompt and courteous manner, triage calls and handle appropriately.
• Collect, maintain and ensure accuracy of information through the use of standard business practices.
• Coordinate all necessary paperwork for registration, scheduling, and appointment.
• Collect, verify and maintain patient insurance information, including authorizations and referrals.
• Collect co-pays, deductible, co-insurance and balances on accounts.
• Perform end of day balancing.
• Understand visit types, templates and fundamentals of how to efficiently schedule an office visit.
• Manage no-show and cancelation process.
• Confirm appointments with patient/guardian.
• Prepare charts with the appropriate paperwork for the physician visit.
• Triage and manage electronic communication daily.
• Scan all new paperwork into EMR or place in patient chart.
• Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review.
• Check in and checkout patients in office.
• Coordinate the release of information and medical record process.
• Process all incoming and outgoing medical record requests.
• Ensure coding information is complete on billing documents.
• All other duties as assigned by supervisor.

Benefits

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match
• Licensure, CME and dues allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED