Patient Services Representative, Primary Care

MIT • Cambridge, MA

17h • Onsite

About The Position

The Patient Services Representative (PSR) at MIT Health is responsible for managing patient flow and appointment scheduling. This role involves significant patient interaction, both in person and over the phone. Key duties include front desk operations such as check-in, collecting copayments, and verifying insurance eligibility. The PSR also handles administrative tasks like making phone calls, data entry, conducting insurance reviews, filing, and scheduling appointments and procedures. This involves coordinating care across different providers, service areas, and healthcare facilities. The role requires effective communication with internal and external stakeholders, including referral providers and practices, to manage complex patient needs. A core aspect of the position is providing positive and effective customer service to support departmental operations.

Requirements

• High school diploma or equivalent
• A minimum of two years of experience in a customer service or administrative role
• Ability to perform multiple tasks simultaneously
• Ability to communicate with patients, clinicians, and other professional staff in a pleasant, calming, and diplomatic manner

Nice To Haves

• Experience in a health care setting

Responsibilities

• Responsible for patient flow and appointment scheduling.
• Perform front desk tasks, including check-in, collecting copays, and obtaining accurate insurance eligibility information.
• Handle administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures.
• Coordinate appointments and procedures to ensure alignment within and across providers, service areas, and healthcare facilities.
• Interact with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues.
• Provide positive and effective customer service that supports departmental operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees