Patient Services Specialist I (ENT Clinic)

Baylor Scott & White Health•Waco, TX

About The Position

The Patient Services Specialist I provides administrative support in a physician office, clinic, or other area under direct oversight. The role assists patients and supports high-quality, patient-centered care through patient relations, check-in and check-out, scheduling, insurance verification, registration, and phone support. It also includes handling payments and charges, providing information to patients and approved outside entities, directing visitors, responding to routine inquiries, addressing complaints appropriately, and assisting with medical records duties as requested.

Requirements

High school diploma or GED equivalent.
Less than one year of experience.
Good listening, interpersonal, and oral and written communication skills, with professional, pleasant, and respectful telephone etiquette.
Ability to adapt communication style to different audiences and communicate empathetically, sensitively, optimistically, articulately, graciously, and tactfully.
Ability to assess requests promptly using electronic and paper resources and respond accurately to patient inquiries.
Ability to calm upset patients in a composed and professional manner.
Excellent data entry, numeric, typing, and computer navigation skills, with attention to detail.
Ability to work in a fast-paced, changing, and stressful environment with frequent multitasking, scheduling, phone support, and patient coordination.
Ability to deliver exceptional customer service to a diverse patient population ranging from pediatrics to geriatrics.

Nice To Haves

Previous experience with insurance authorizations, insurance verification, or medical office workflows.
Bilingual Spanish skills.

Responsibilities

Assist with patient relations, check-in, check-out, scheduling, insurance verification, and answering phones.
Arrange follow-up visits and referral appointments.
Register patients by collecting and verifying insurance information, confirming demographics, and entering changes into the computer system.
Direct patients to appropriate waiting areas.
Accept payments for physician or clinic services according to established guidelines.
Post payments and enter charges into the computer using appropriate codes.
Generate daily payment reports and verify the cash drawer against the report.
Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities.
Discuss financial arrangements with patients when required.
Receive and direct phone calls and assist patients and other visitors.
Respond to routine inquiries about practice services, hours of operation, and related topics.
Ensure patient complaints are handled appropriately.
Assist with medical records duties as requested.