Patient Services Specialist I - League City ENT
About The Position
The Patient Services Specialist I creates a positive patient experience by exceeding expectations in customer service and patient care. The role coordinates clerical and medical activities for a healthcare team, supports patient registration, and facilitates access to UTMB services for new and returning patients. The position floats among ENT clinics in Clear Lake, League City, Texas City, and Galveston on a rotating basis. Work takes place in standard hospital, clinical, and/or office environments using standard office equipment. The schedule is Monday through Friday, with no weekends or holidays required. Actual salary is commensurate with experience.
Requirements
- Associate’s degree and no experience; an equivalent combination of relevant education and experience may be considered.
- For departments reporting under Health System Ambulatory Operations, obtain a valid Basic Life Support (BLS) certification within 90 days of hire and maintain it throughout employment in the position.
- Proficiency using a PC, including experience with Excel, Word, and database management packages.
- Analytical ability, including collecting and trending data.
- Knowledge of patient care and patient problems.
- Excellent interpersonal, written, and oral communication skills.
- Ability to problem-solve.
Responsibilities
- Provide professional, knowledgeable customer service to internal and external customers, including patients, physicians, referral sources, and the treatment team.
- Answer calls, obtain accurate information, document and triage calls appropriately, and complete telephone encounters when appropriate.
- Advocate for patients and coordinate with departments to meet shared goals; address concerns, provide service recovery, and escalate issues as needed.
- Maintain confidentiality of patient and clinical information across email, computer, fax, and mail.
- Apply clinical entity policies when scheduling appointments; coordinate financial counseling for day surgery and make appointment reminder calls.
- Educate patients or responsible parties about billing, financial responsibilities, and third-party benefits; provide out-of-pocket cost estimates and counsel patients about unpaid bills.
- Arrange future clinic follow-up, referral, and ancillary-service appointments at the time of service.
- Receive patients and prepare paperwork or charts for visits; receipt collected money, distribute tokens, and authorize deferments appropriately.
- Verify eligibility, pre-register patients, and obtain patient demographics and third-party coverage information at each encounter.
- Obtain and document information required for third-party reimbursement and ensure compliance with Medicare and third-party coverage requirements.
- Communicate access or authorization obstacles to patients, referral sources, UTMB physicians, and clinical staff.
- Complete patient disposition within the designated timeline and follow department internal controls.
- Complete related duties, read relevant announcements and communications, and successfully complete annual competency-based training and testing.
- Prioritize and complete work accurately, effectively, and efficiently; secure files and money, properly dispose of printed patient information, log off computers, and keep passwords confidential.
- Participate in team meetings and activities and support team and department goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
