Patient Services Specialist I - Student Health Services

Texas Woman’s University•Denton, TX

22h•Onsite

About The Position

The Patient Services Specialist I –Scheduling creates a positive patient experience by consistently delivering excellent customer service and patient care. Work includes coordinating clerical and medical activities of healthcare team, patient registration activities and facilitating access to TWU Student Health Services for new and returning students. Work is performed under general supervision and performance evaluation is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

Requirements

High school diploma or equivalent required.
Two years’ experience with strong proven customer service skills and/or clerical experience.
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.
Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
Ability to communicate effectively orally, by phone, in person, and in writing.
Ability to represent the department and University in a friendly, courteous, and professional manner.
Ability to respond to emergency situations in a timely manner.
Ability to use a personal computer and other office equipment, including related university software and email.

Nice To Haves

Experience in a medical office environment is preferred.

Responsibilities

Schedules appointments in accordance with the policies of the clinical department.
Obtains future appointments at time of service for clinic follow-up referrals and ancillary services.
Conducts financial counseling with students for payment deferment.
Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
Provides out-of-pocket cost estimates to patients.
Counsels patients regarding unpaid bills.
Checks in patients and prepares paperwork/chart for visit.
Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics, documents, and third-party coverage as needed at every encounter.
Communicates with patients, TWU SHS medical providers and clinical staff regarding any obstacles to access or authorization.
Provides high level patient services in all interactions with students, staff and faculty as well as non-university customers.
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
Answers calls accurately and with exceptional patient and customer service at all times.
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
Completes telephone encounter process as appropriate.
Acts as patient advocate and liaisons with various departments to meet mutual goals.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
Addresses concerns of patients, provides service recovery, and escalates issues as needed.
Obtains and documents information required for third party reimbursement.
Ensures compliance with third party coverage.
Ensures caller’s needs are met and accurate information is obtained.
Ensures patient confidentiality and HIPAA compliance in processing all release of medical records requests.
Reviews scanned records and documents for accuracy and proper placement within Electronic Health Record.
Reads all TWU Announcements and relevant communications relating to job duties.
Completes mandated training and cash handling testing on an annual basis successfully.
Prioritizes and completes all work in an accurate, effective and efficient manner.
Adheres to internal controls established for department.
Locks office and secures files containing money or confidential information when away from workstation and at close of business day.
Disposes of printed patient information properly, logs off computer when leaving workstation and keeps passwords confidential.
Participates in team meetings/activities and supports the philosophy and goals of the team/department.
Performs other duties as requested.