Patient Services Specialist - Hematology Oncology
About The Position
The Patient Services Coordinator performs the reception, registration, insurance authorization, chart preparation, telephone triaging, and co-pay collection for the Medical Oncology practice. Excellent communication and problem solving skills around patient care and clinic matters are vital. Exceptional compassion, sensitivity, and emotional stability are necessary with the Oncology population. As a member of the physician practice team, this position acts as a professional liaison with patients, families and other departments. This individual performs responsibilities in a timely and accurate manner. This individual will partner in the orientation and training of new staff. These responsibilities are often carried out simultaneously with frequent interruption. In addition, this job may include other special project assignments as directed. All duties accomplished with an exceptional customer service approach to optimize the Oncology patient's experience in the Cancer Institute. Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Requirements
- Excellent communication and problem-solving skills around patient care and clinic matters.
- Exceptional compassion, sensitivity, and emotional stability necessary with the Oncology population.
- Ability to perform responsibilities simultaneously with frequent interruption.
Nice To Haves
- Associate’s Degree or equivalent from a two-year college or technical school with emphasis in Health Care
- 1 year of related experience in a healthcare setting (i.e. physician’s office, scheduler, etc.)
- Experience with Epic
Responsibilities
- Performs reception, registration, insurance authorization, chart preparation, telephone triaging, and co-pay collection for the Medical Oncology practice.
- Acts as a professional liaison with patients, families, and other departments.
- Performs responsibilities in a timely and accurate manner.
- Partners in the orientation and training of new staff.
- Accomplishes all duties with an exceptional customer service approach to optimize the Oncology patient's experience in the Cancer Institute.
Benefits
- Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
