Patient Services Specialist 2

University of Washington • Seattle, WA

1d

About The Position

The Office of Clinical Services at the University of Washington School of Dentistry is hiring a full-time Patient Services Specialist 2 to perform specialized clerical and technical duties that facilitate patient care. Reporting to the Patient Services Specialist Supervisor, this role uses School of Dentistry and UW processes and procedures to process referrals, schedule appointments, obtain and verify patient demographic and financial information, complete registration and consent processes, handle patient paperwork and inquiries, and coordinate care with course directors, students, and clinic personnel.

The position provides information about care options across student, specialty graduate, and faculty practice clinics; coordinates patient admission and pre-registration; explains financial responsibilities and insurance coverage; and handles patient concerns and correspondence. It also verifies insurance eligibility and benefits, obtains authorizations, collects payments, and supports clinic staff through training, work assignments, scheduling coordination, and feedback. The role processes dental record requests in compliance with legal and HIPAA requirements and may be required to work during any period of declared suspended operation.

The Office of Clinical Services supports 13 dental clinics and serves a diverse patient population. The office describes its approach as team-oriented and is committed to a welcoming, valued, and appreciative environment for employees.

Requirements

• High school graduation or equivalent.
• At least one year of healthcare, administrative, or customer service experience.
• Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements apply.
• Maintain confidentiality of patient and student information.
• Employment candidates must disclose substantiated findings or current investigations related to sexual misconduct at current and past employment, as required under Washington state law.

Responsibilities

• Provide information about care options available in the Third Year Student Clerkship Clinic, Fourth Year Student General Practice Clinic, Specialty Graduate Clinics, and Faculty Practice Clinic.
• Schedule new patients, radiology appointments, and diagnosis and treatment appointments with predoctoral students.
• Obtain information needed to coordinate admission into care, process referrals, and triage patients to Specialty Graduate Clinics and/or Urgent Care when necessary.
• Inform patients about financial responsibilities, insurance coverage, and patient expectations; send correspondence about appointments and becoming a patient of the school.
• Coordinate patient care through pre-registration while maintaining confidentiality of patient and student information.
• Handle patient email, telephone, and in-person inquiries professionally.
• Identify and resolve daily staff issues, review and correct work performed by other staff, and ensure work meets standards.
• Develop and generate patient correspondence about treatment and services for all Clerkships.
• Receive patient concerns by telephone, email, and in person; resolve customer-service concerns and non-clinical issues; notify Patient Relations of resolved and pending issues; and work with the Patient Relations Manager to review and resolve concerns promptly.
• Interpret School of Dentistry policies, procedures, and services to patients and their representatives.
• Verify eligibility and benefits for third-party payors for planned and emergency services in predoctoral clinics and other specialties.
• Obtain insurance authorizations for predoctoral clinics.
• Collect payments and ensure payment-related forms are obtained and correct.
• Advise patients about insurance coverage and payment requirements.
• Train new clinic employees and communicate job expectations to staff.
• Assign work to staff and coordinate employee schedules to ensure coverage at all times.
• Recommend improvements to existing policies and procedures.
• Regularly assign, instruct, and check others’ work; train and orient staff; and provide feedback on employee performance.
• Process dental records requests and ensure completion in accordance with legal and HIPAA requirements.
• Perform related duties as required.
• Provide essential services and, if required, work during any period of declared suspended operation.

Benefits

• The posting refers applicants to the University of Washington staff benefits information page.
• Opportunities for professional growth.
• A diverse and intellectually exciting work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED