Patient Services Salesforce Technical Consultant
About The Position
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Requirements
- 2+ years of consulting, client-facing, or relevant industry experience.
- 1+ full life-cycle Salesforce implementation.
- 1+ years of experience with Salesforce Health Cloud or Life Sciences Cloud in a Patient Services environment.
- 1+ year of experience supporting Salesforce solution design in at least 2 of the following areas: data structures, integration concepts, security considerations, and platform configuration
- Bachelor's degree or equivalent years of experience.
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Nice To Haves
- Salesforce certifications
- Expertise in at least two Salesforce clouds: Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, or Life Sciences Cloud (preferred).
- Experience presenting to technical and non-technical audiences.
- Experience implementing CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics) or CPQ technologies (Big Machines, Apttus, Cameleon).
- Advanced degree in a relevant field.
Responsibilities
- Supporting senior architects and delivery teams in translating business requirements into Salesforce solution designs that address patient enrollment, hub services, case management, benefits investigation, and patient support workflows.
- Gathering and documenting technical requirements, help develop solution designs, and contribute to recommendations that support Salesforce Life Sciences Cloud implementations.
- Collaborating with business, technology, and delivery stakeholders to align proposed solutions with patient services objectives, operating model needs, and program delivery constraints.
Benefits
- Discretionary annual incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
