Patient Services Salesforce Functional Consultant
About The Position
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Requirements
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- 2+ years of consulting, client-facing, or relevant industry experience.
- 1+ full life-cycle Salesforce implementation.
- 1+ years of experience with Salesforce Health Cloud or Life Sciences Cloud in a Patient Services environment.
- Bachelor's degree or equivalent years of experience.
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Nice To Haves
- Salesforce certifications
- Expertise in at least two Salesforce clouds: Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, or Life Sciences Cloud (preferred).
- Experience presenting to technical and non-technical audiences.
- Experience implementing CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics) or CPQ technologies (Big Machines, Apttus, Cameleon).
- Advanced degree in a relevant field.
Responsibilities
- Gather requirements and document workflows for patient enrollment, hub services, case management, benefits investigation, and patient support.
- Translate business needs into functional designs, user stories, and process flows.
- Support Salesforce implementations through configuration decisions, testing, and deployment readiness.
- Work with clients, architects, and delivery teams to validate solutions and identify process improvements.
Benefits
- discretionary annual incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
