Patient Services Representative- New Castle

UPMC•New Castle, PA

1d•Onsite

About The Position

UPMC Community Medicine Incorporated is hiring a full-time Patient Services Representative to support Noble House Medical Clinic. The position is based at 3124 Wilmington Rd, Mayzon Health Center, Suite 401, and the stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The Patient Services Representative welcomes patients, supports their check-in and use of consumer-friendly technologies, explains copayments and financial obligations, and collects payments when applicable. The role also involves scheduling follow-up and ancillary services, maintaining patient demographic and insurance information, connecting patients with financial advocacy resources, and promoting a culture of service excellence. Representatives help patients and families navigate care and communicate with the practice team to support continuity of care. The role includes confirming insurance benefits, obtaining required consent and financial responsibility signatures in accordance with HIPAA rules and regulations, directing phone calls, and completing office administrative tasks such as scanning medical records and faxing. The representative also promotes and assists with the MyUPMC patient portal and Biometrics program, and is expected to follow system-wide competencies and perform other duties as assigned.

Requirements

High school graduation or equivalent is required.
Act 31 Child Abuse Reporting clearance with renewal is required.
Act 33 clearance with renewal is required.
Act 34 clearance with renewal is required.
Act 73 FBI Clearance with renewal is required.

Nice To Haves

Experience with personal computer-based applications and various office equipment, along with proficient typing skills.
Two years of experience in a medical, billing, fiscal, or customer service function.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

Provide a warm greeting to all patients.
Guide patients through self-arrival technology or check them in at the desk according to their preference.
Collect copayments and other applicable patient payments at the point of service.
Confirm or update patient registration information at checkout.
Schedule follow-up appointments within the practice at checkout.
Schedule or connect patients with resources for ancillary services at checkout.
Provide clear, understandable instructions to help patients navigate the healthcare system and follow up on unresolved questions or needs to support continuity of care.
Apply service recovery principles and take appropriate action when service does not meet UPMC Experience expectations.
Register patients in the Biometrics fingerprint recognition program and explain its benefits.
Promote the MyUPMC patient portal and assist patients with registration when applicable.
Educate patients about financial responsibility and connect them with advocacy resources as needed.
Confirm or verify insurance benefits with carriers using online verification systems or telephone inquiries.
Obtain patient or family member signatures for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Triage or distribute phone calls to other areas or clinical providers as appropriate.
Assist with office administrative duties, including scanning medical records and faxing.
Stay informed about navigation and usability of the UPMC Patient Portal and clearly communicate how patients can use it to access health information and care services.
Perform in accordance with system-wide competencies and behaviors, and perform other duties as assigned.